Get everyone to the same facts.
Keep evidence, working hypotheses, and open questions together as the incident unfolds.
INCIDENT RESPONSE
Give every incident
a clear next step.
Bring evidence, owners, and customer impact into one shared workspace—so your team knows what’s confirmed, what’s uncertain, and what happens next.
For the responders doing the work. And the leaders who need the facts.
INCIDENT IN PROGRESS INC-042
Checkout errors are rising.
Checkout API · us-east-1 · Investigating
CONFIRMED
6% of sampled checkout attempts are failing.
INVESTIGATING
Errors followed release v42. The cause is still unconfirmed.
CUSTOMER IMPACT
Affected customer count unknown.
Other regions not yet checked.
A SHARED PICTURE. A COORDINATED RESPONSE.
Less catching up.
More moving forward.
Give every next step an owner.
Track response actions and decisions, so the next responder can pick up where the team left off.
Keep leaders informed.
Share a concise view of customer impact, the current response, and what happens next.
FROM FIRST SIGNAL TO RECOVERY
The incident changes.
Your shared picture should too.
Follow a fictional checkout incident through investigation, response, and recovery. Inspect the evidence and review the stakeholder update along the way.
Walk through the incident →- 01
Capture the signal
Bring alerts and human observations into the incident.
- 02
Make the next decision
Review the evidence and assign the next action.
- 03
Explain the impact
Keep confirmed impact separate from what remains unknown.
- 04
Close with evidence
Record recovery checks and the follow-up work still to do.
CONNECT YOUR RESPONSE
Put your existing signals to work.
Bring supported alerts and measurements into your incident workspace.
SlackPagerDutyAWSGoogle CloudAzure
Connections require provider configuration and credentials. Cloud measurements cover configured resources; customer impact still needs context and assessment.
Explore supported connections →PUBLIC INTELLIGENCE
Know what’s happening
beyond your systems.
LIVE PROVIDER SIGNALS ↗
Explore public intelligence →Service status
Check published provider health and reported disruptions.
INCIDENT HISTORY ↗Incident registry
Explore public incidents and their source updates.
YOUR TECHNOLOGY LANDSCAPE ↗Service catalog
Find cloud and technology services in one directory.
READY FOR YOUR NEXT INCIDENT
Get the team on the same page.
See the workflow, then make it your own.